Why Family Commitments Have to Go on the Calendar Too

Work-life balance has always been difficult for me. I do not think there is a perfect formula for it, especially when you are involved in running businesses. There is always another phone call to take, another problem that needs an answer, or something unexpected that changes the day’s plan. You can tell yourself that you […]

Why Good Operations Are Often Invisible to Customers

When people think about a great customer experience, they usually remember the parts they can see. They remember the excitement of an ATV ride, the scenery during a tour, the friendly person who greeted them, or the activity they spent weeks looking forward to. Those moments are important, and they should be. They are the […]

How I Decide Whether a Business Idea Is Worth Pursuing

People sometimes ask me how I decide which business ideas are worth pursuing. They look at the different businesses I have been involved with over the years and assume I have some kind of instinct that tells me which opportunities will succeed. I wish it were that simple. The reality is that I have considered […]